We are committed to provide a smooth, transparent, and respectful experience to all our valued customers.
1. Order Cancellation Request
Customers may request cancellation of their order within 1 working day of placing it by contacting us via email or phone.
The cancellation process will depend on the order status at the time of the request.
2. If the Order Has Not Been Shipped
If the cancellation request is received before the order has been dispatched, the order will be cancelled and the eligible refund will be processed accordingly.
For orders paid through an online payment gateway, the refund will be processed after deducting the applicable payment gateway charges and handling fees.
Our online payment gateway partner levies a non-refundable transaction fee of 3% plus applicable GST on the total paid amount.
We also have a sourcing cost which is approx. 2%. So a total of 5% will be deducted from the total paid amount at the time of refund processing.
3. If the Order Has Already Been Shipped
Once an order has been dispatched, it cannot be cancelled. Customers are requested to review their order details carefully before dispatch. Cancellation requests received after dispatch will not be accepted or processed by ServerBoat.
4. Payment Gateway Charges (For Online Payments)
For orders paid via an online payment gateway, please note that our payment gateway partner levies a non-refundable transaction fee of 3% plus applicable GST on the total paid amount. We also have to bear the 2% sourcing charges from our vendors.
As these charges are imposed directly by the payment service providers, vendors and are not retained by us, the same amount of 5% will be deducted from the total paid amount at the time of refund processing.
We sincerely appreciate your understanding and continued trust in us.